Terms and Conditions

Institutional Account Terms and Conditions

1. Account Authority and Authorized Users

By creating an Institutional Account, the organization (“Institution“) represents that the individual registering the account has the legal authority to bind the Institution to these terms.

  • Responsibility: The Institution is solely responsible for all actions and purchases made by its Authorized Users.
  • Security: The Institution must maintain the confidentiality of login credentials and notify the Seller immediately of any unauthorized access or if an authorized user’s employment is terminated.

2. Payment Options & Invoicing

Upon approval of an Institutional Account, the Institution may utilize one of the following payment methods:

  • Option 1: Net 30 (ACH/Check)
    • Invoices are due and payable within thirty (30) days from the invoice date.
    • Payments must be made via ACH or physical check.
  • Option 2: Credit Card / P-Card
    • Invoices may be paid via Credit Card or Procurement Card (P-Card).
    • A 3% processing fee will be added to the total invoice amount for all card transactions.

Invoicing Policy: All invoices will be sent via email to the registered individual’s email address. It is the sole responsibility of that individual to forward the invoice to the person or department responsible for payment.

3. Late Payments & Credit Review

  • Late Fees: Outstanding balances past the due date may be subject to a service charge of 1.5% per month (or the maximum rate permitted by law).
  • Credit Status: The Seller reserves the right to limit or revoke credit at any time based on payment history.

4. Returns (Stock Items)

  • Return Window: Requests for standard stock item returns must be made within ten (10) business days of receipt.
  • Condition: Items must be in original, sellable condition. Returns may be subject to a restocking fee.
  • Exclusions: This section applies only to non-custom, standard inventory.
  • Authorization: All returns require prior written authorization (RMA) from the Seller.

5. Mistakes & Replacements (Custom Items)

  • Custom Items: All sales of custom-manufactured items are final. No returns are accepted unless a manufacturing mistake is present.
  • Reporting Window: Requests for custom replacements must be received within five (5) business days of receipt.
  • Replacement Policy: In the event of a mistake in manufacturing, the Seller will make every reasonable effort to prioritize the production and delivery of a replacement prior to the original “Need By” date. However, the Institution acknowledges that replacements are subject to standard manufacturing lead times and logistics scheduling.

6. Shipping & Handling

  • Flat Rate: A shipping and handling fee of 10% of the order total will be added to every invoice, with a minimum fee of $10.25 per order.
  • Delivery Estimates: All efforts will be made to deliver by the requested “Need By” date; however, shipping dates are estimates only. The Seller is not liable for delays caused by the carrier or Force Majeure events.
  • Expedited Shipping: Orders requiring expedited shipping will have the additional shipping fees added to the invoice in addition to the standard flat rate.

7. Purchase Orders (POs)

  • PO Responsibility: It is the responsibility of the Institution to provide a Purchase Order (PO) number at the time of order, if one is required by their internal policies.
  • Supremacy of Terms: These terms and conditions supersede any conflicting language contained within an Institution-issued Purchase Order.
  • Order Acceptance: The receipt of a PO does not constitute acceptance; an order is only binding once the Seller issues a formal confirmation.

8. Limitation of Liability

The Seller’s total liability for any claim arising out of a purchase shall not exceed the total price paid for the specific goods giving rise to the claim. The Seller is not liable for indirect, incidental, or consequential damages (such as lost profits).